Customer-inspired quality : looking backward through the telescope

Author(s)

• Shaw, James G.

Bibliographic Information

Customer-inspired quality : looking backward through the telescope

James G. Shaw

（Warren Bennis executive briefing series）

Jossey-Bass, c1996

• : hbk

Other Title

The Warren Bennis executive briefing series

Note

The Warren Bennis Executive Briefing Series -- cover jacket

Includes index

• NCID: BA31691475
• ISBN:
  • 0787903469
• LCCN: 96013020
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco
• Pages/Volumes: xv, 126 p.
• Size: 26 cm
• Classification:
  • NDC9 : 336
  • LCC : HD62.15
  • DC20 : 658.5/62
• Subject Headings:
  • LCSH : Total quality management
  • LCSH : Consumer satisfaction
• Parent Bibliography ID:
  • BA26332167