The process edge : creating value where it counts
著者
書誌事項
The process edge : creating value where it counts
Harvard Business School Press, c1997
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注記
Includes bibliographical references (p. 169-175) and index
内容説明・目次
内容説明
"The Process Edge" proves that business process improvement is not a fad. It addresses the recent backlash against process movements like reengineering by explaining why businesses can decline even as process reform is creating dramatic new efficiencies and savings. Companies that experience this paradox are investing in the wrong processes. The book presents an economic model for deciding which business processes are worth the investment and provides the tools for applying the model. It shows that process can be the key to competitive edge. Applying the principles of "The Process Edge" will help managers resolve the process paradox, by measuring the genuine cost and economic value of process improvements and investing only in those that will help their companies thrive.
目次
- The process paradox
- the salience/worth matrix
- out of the process swamp - determining salience
- process worth and EVA
- process value builders - abandon or adjust
- process value builders - enhance
- process value builders - basic change
- building an enterprize strategy - leadership and change
- building an enterprize strategy - organizing for change
- the process investment process.
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