TQM engineering handbook
著者
書誌事項
TQM engineering handbook
（Quality and reliability, 52）
Marcel Dekker, c1997
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the continuation of Total Quality Management (TQM) in all organizations. It considers leading quality-related topics, such as unusual charts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability.
目次
- Quality overview
- traditional quality concepts
- modern quality concepts
- implementation strategy of total quality management
- tools of quality
- special tools and techniques for the future world of quality
- unusual yet powerful tools used in TQM
- regression - the foundation of multivariate analysis
- design of experiments (DOE)
- more tools for modern quality
- the full chain of quality - supplier, organization and customer relationship
- value analysis
- problem solving
- teams
- meetings
- project management
- training
- quality planning
- overview of reliability
- quality awards
- international standards of quality and corporate quality awards
- epilogue
- appendix a - selection of statistical techniques based on the three types of data
- appendix b - DISC leadership model
- appendix c - constraints for constructing some of the most common control charts
- appendix d - basic formulas used in the construction of control charts
- appendix e - general statistical formulas used in the pursuit of quality
- appendix f - cost of quality
- appendix g - a comparison of process improvement.
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