Guide to TQM in service industries

Author(s)

• 狩野, 紀昭 カノウ, ノリアキ

Bibliographic Information

Guide to TQM in service industries

edited by Noriaki Kano

Asian Productivity Organization, 1996

• paper
• cloth

Other Title

TQM in service industries

Uniform Title

Sābisu sangyō no TQC

Note

"Originally published in Japanese under the title Sahbisu sangyo no TQC [i.e., Sābisu sangyō no TQC] ... c1990"--T.p. verso

Articles by members of the HK Research Group and based on data resulting from the Group's meetings and activities

Includes bibliographical references and index

Details

• NCID: BA32133620
• ISBN:
  • 9283311302
  • 9283311299
• LCCN: 96219805
• Country Code: ja
• Title Language Code: eng
• Text Language Code: eng
• Original Language Code: jpn
• Place of Publication: Tokyo
• Pages/Volumes: xii, 284 p.
• Size: 26 cm
• Classification:
  • LCC : HD9980.5
  • DC21 : 658.5/62
• Subject Headings:
  • LCSH : Service industries -- Management
  • LCSH : Service industries -- Quality control
  • LCSH : Total quality management