Business and management skills : a handbook for the IT service management professional
Author(s)
Bibliographic Information
Business and management skills : a handbook for the IT service management professional
(IT infrastructure library)
The Stationery Office , CCTA, 1997
Available at 2 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
"exin"--t.p
Description and Table of Contents
Description
Guidance and best practice on all the important business and management skills that the IT professional is likely to need are brought together in this volume. It describes and discusses the management and business skills required by a professional working within the IT service management field, who, commonly, will have moved from a job with a high degree of technical content into one predominantly occupied with staff management. There are hints and tips based on practical knowledge, and many examples are taken directly from the IT service management field.
Table of Contents
- Basic principles of management
- business awareness
- management skills
- financial issues
- communication
- presentation skills
- customer focus
- personal skills
- planning.
by "Nielsen BookData"