The customer challenge : the inside story of a remarkable transformation in customer service
著者
書誌事項
The customer challenge : the inside story of a remarkable transformation in customer service
Pitman, 1997
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注記
Includes index
内容説明・目次
内容説明
This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.
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