Advances in the management of organizational quality : an annual series of quality-related theory and research papers
著者
書誌事項
Advances in the management of organizational quality : an annual series of quality-related theory and research papers
JAI Press, c1996-
- v. 1. 1996
- v. 2. 1997
- v. 3. 1998
- v. 4. 1999
- v. 5. 2000
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注記
Includes bibliographical references
内容説明・目次
- 巻冊次
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v. 1. 1996 ISBN 9780762301157
内容説明
This series aims to create an academic, theoretically driven dialogue on the management of quality efforts in organizations. It is built around three major dimensions: customer focus, continuous improvement and employee involvement.
目次
- Measuring the impact of quality initiatives on firm financial performance, Christopher D. Ittner, David F. Larcker
- total leadership quality - integrating employee self-leadership and total quality management, Christopher P. Neck, Charles C. Manz
- moving upstream in the employment relationship - using recruitment and selection to enhance quality outcomes, Sara L. Rynes, Christine Quinn Trank
- the relationship between quality management practices and performance - synthesis of findings from the world class manufacturing project, Barbara B. Flynn et al
- developing and implementing quality management processes in small and mid-sized organizations, Steve H. Barr, Stephen K. Markham
- creating corporate value - integrating quality and innovation programs, U, Scott Sherman, Michael A. Hitt
- human resource management practices and total quality management, Richard Blackburn, Benson Rosen
- putting the 'E' (employee) into quality efforts - a process model of organizational practices, quality principles, and employee reactions, Christine M. Riordan, Robert D. Gatewood.
- 巻冊次
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v. 2. 1997 ISBN 9780762301522
内容説明
This volume is intended to foster new ways of thinking about quality in terms of how it is researched and practiced. With the high demands placed on organizations to provide high quality products and services to their customers, it is appropriate that research begins to address many of the questions that have arisen concerning quality in organizations. The chapters in this volume focus on two major themes: the role of suppliers in improving quality (supplier quality awards, integrating suppliers in new product development, and supplier management), and organizational aspects and how they relate to quality (culture, organizational citizenship, and agency theory).
目次
Preface (D.B. Fedor, S. Ghosh). The long-term stock-price performance of quality award winners (K.B. Hendricks, V.R. Singhal). Strategic supply management: a total quality management imperative (R. Narasimhan). Supplier integration into new product development: preliminary results (R.M. Monczka et al.). Quality assessment across cultures (K.M. Lewis, P.C. Earley). Belief versus practice in management theory: total quality management and agency theory (S.S. Masterson et al.). Service quality: an organizational citizenship behavior framework (E. Wolfe Morrison). Organizational vision through the lens of quality: a framework for integration of quality management and organizational behavior (S.D. Amundson, L.L. Cummings).
- 巻冊次
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v. 3. 1998 ISBN 9780762304707
内容説明
This volume of "Advances in the Management of Organizational Quality" continues to deal with the multifaceted nature of quality in work organizations. It brings together papers that expand the horizons in this area and that challenges some of the long standing beliefs that have become taken for granted but are in need of greater scrutiny. The issues discussed in these papers include: the impact of multiple improvement programs in manufacturing organizations; the major philosophical underpinnings of the quality paradigm with respect to goals, compared with goal setting theory; the contrast between the philosophy behind quality management and that of traditional human resource management (HRM); strategy-content issues in total quality management; the application of quality management principles in franchising chains; links between the concept of work quality and worker's religious and moral values; and the interaction between organizational politics and quality.
目次
Preface (D.B. Fedor, S. Ghosh). Managing multiple improvement efforts: lessons from a semiconductor site (R. Oliva et al.). Reconciling goal and quality: how goal setting can work with quality management initiatives (C.E. Shalley, M.A. Mone). Quality and teams: implications for HRM theory and research (R.L. Cardy, G.L. Stewart). Total quality management and sustainable competitive advantage (R. Reed, D.J. Lemak). Quality management in franchise chains (S.C. Michael). Religious and moral influences on work-related values and work quality (E.F. Stone-Romero, D.L. Stone). Influence and politics in organizational quality contexts (D. Kaplan et al.).
- 巻冊次
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v. 4. 1999 ISBN 9780762304882
内容説明
The series "Advances in the Management of Organizational Quality" is designed to stimulate thinking on quality-related issues and to facilitate bringing quality into the mainstream of organizational effectiveness. This volume spans a broad range of topics from the transference of quality practices across multinational boundaries to the role of performance feedback systems in achieving quality-based objectives. The papers push the boundaries of traditional conceptualizations of quality and shed new light on important topics.
目次
List of contributors. Preface (D.B. Fedor, S. Ghosh). Quality, productivity and complexity: designing firms to ride the waves and shoot the rapids of turbulent competition (C.A. Lengnick-Hall). TQM from a systems feedback perspective (M.M. Greller). A multilevel examination of reward and recognition in the total quality organization (S.B. Knouse). The role of culture in the globalization of TQM programs in MNCs (M. Harvey et al.). Customer service citizenship behavior: bridging the employee-customer relationship (B.J. Vaughan, R.W. Renn). US policy deployment: a discussion of US implementations of Hoshin Kanri (G.S. Easton, S.L. Jarrell). The role of information and analysis in organizational quality improvement (R.B. Handfield et al.).
- 巻冊次
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v. 5. 2000 ISBN 9780762307395
内容説明
This volume is one of a series collecting together quality-related theory and research papers. It examines the evolution and development of the discipline.
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