Global tourism and informal labour relations : the small scale syndrome at work
著者
書誌事項
Global tourism and informal labour relations : the small scale syndrome at work
（Employment and work relations in context series）
Mansell, 1997
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Global tourism & informal labour relations : the small-scale syndrome at work
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注記
Bibliography: p. 195-237
Includes index
内容説明・目次
内容説明
The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management iniatives, trade unionism and industrial action.
目次
- Chapter 1 Confronting Global Tourism
- Chapter 2 Policy Dilemmas and the Small-scale Lens
- Chapter 3 Research Method and Design
- Chapter 4 A Small-scale Labour Syndrome
- Chapter 5 The Small-scale Syndrome at Work I: Informal Labour Relations
- Chapter 6 The Small-scale Syndrome at Work II: Competing for Loyalty
- Chapter 7 Relating to Theory
- Chapter 8 Questions for Management, Labour and Community
- Chapter 9 Conclusion
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