Managing quality and human resources : a guide to continuous improvement
Author(s)
Bibliographic Information
Managing quality and human resources : a guide to continuous improvement
Blackwell, 1997
Fully rev. new ed
Available at 16 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
"Based on the successful first edition of Total quality and human resources."--p. 4 of cover
Includes bibliographical references and index
Description and Table of Contents
Description
Based on the successful first edition of Total Quality and Human Resource Management this fully revised edition is refocused onto key new issues in continuous improvement. The text now incorporates the latest thinking and research on the behavioural issues in quality management as well as self-assessment, quality award models and sustaining total quality management. This text is both comprehensive and practical and is designed to give students and managers a thorough grounding in-* The key issues in continuous improvement* The role of management in the TQM process* The importance of teamwork for successful TQM.It is unique in integrating the work of specialists in quality management, human resources, industrial organisation and psychology to give both breadth and depth to the treatment of the subject. It will be an ideal resource for all students in Management and TQM as well as those on professional courses and practising managers.
Table of Contents
1. Total Quality Management: An Introduction. 2. Approaches to Total Quality Management. 3. Managing Human Resources for Total Quality Management. 4. What Senior Management Need to Know about Quality Costing. 5. The Role of the Senior Management in Total Quality Management. 6. Total Quality Management: Some Common Failings of Senior Management. 7. Motivation, Change and Culture. 8. Involvement at Work. 9. The Japanese Approach to TQM. 10. Epilogue.
by "Nielsen BookData"