Cases in total quality management : manufacturing and services
著者
書誌事項
Cases in total quality management : manufacturing and services
South-Western College Pub., c1998
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内容説明・目次
内容説明
In this casebook, the authors have selected cases that provide a sense of breadth and depth of Total Quality Management by including cases from a variety of sectors. The cases were selected to represent a wide variety of applications such as TQM quality planning, tools of TQM, and TQM culture and management systems. The case discussions, appendices, teaching notes, and data disks are useful in selecting and presenting the cases that will provide an exciting learning experience for your students.
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