Managing business processes : BPR and beyond
著者
書誌事項
Managing business processes : BPR and beyond
Wiley, c1996
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注記
Includes bibliographical references (p. [345]-355) and index
内容説明・目次
内容説明
In this work the editors take a wider look at BPR, going beyond an information systems perspective to take into account strategic management, operations management, human resources and accounting, believing that BPR is defined as much by its context or firms in the last decade of the 20th Century as by an arguments over its antecedents. They investigate the idea that BPR challenges the functional view of the firm, cutting across traditional structures to lead to radical improvements in performance. The contributors to the book give a cross-disciplinary view of BPR.
目次
- Partial table of contents:
- SETTING THE SCENE
- Business Process Re-engineering - A Public Sector View (G. Hutton)
- BUSINESS PROCESSES
- Processes: Not New Phenomena (C. Armistead & P. Rowland)
- Managing by Business Processes (C. Armistead & P. Rowland)
- The Role of People in Processes (C. Armistead & P. Rowland)
- PERSPECTIVES FROM THE OPERATING DISCIPLINES
- Operating Disciplines (C. Armistead & P. Rowland)
- Strategic Management and BPR (S. Segal-Horn & C. Bowman)
- Going with the Flow: Re-engineering Logistics (J. Cooper)
- PERSPECTIVES FROM THE ENABLING DISCIPLINES
- Enabling Functions (C. Armistead & P. Rowland)
- BPR: A Human Resources Management Perspective (M. Hilb)
- CASE STUDIES
- English Nature - Realising the Vision (G. Hutton)
- Re-engineering the Post Office Supply Chain (S. Jackson)
- Cigna: Changing the Culture (C. Armistead)
- Reflections on a BPR Project (C. Armistead, et al.)
- Apollo Fire Detectors (C. Armistead)
- Appendix
- Bibliography and References
- Index.
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