Mastering communication

Author(s)

    • Stanton, Nicki
    • Open University

Bibliographic Information

Mastering communication

Nicky Stanton

Macmillan, 1996

3rd ed

Available at  / 4 libraries

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Note

Macmillan master series

Previous ed.: published as Communication. 1990

Bibliography: p. 386

At foot of title: The Open University

Description and Table of Contents

Description

Effective communication is the key to success! This book is for anyone wishing to improve their communication skills and knowledge of the way in which communications function in organisations. * the third edition of this highly successful book has been fully revised to bring it fully up to date and incorporates latest electronic developments * covers the skills of speaking, writing, listening and effective reading * provides detailed guidance on telephoning, interviewing, meetings, speaking in public, letter and report writing, visual and non-verbal communication and the use of visual aids * contains useful sections on grammar and usage, checklists on spelling and commonly misused and confused words * activities, assignments, self-checks and exercises are included throughout

Table of Contents

The Process of Communication - Speaking Effectively - Listening - Non-verbal Communication - Talking on the Telephone - Interviewing - Being Interviewed for a Job - Communicating in Groups - Running and Taking Part in Meetings - Giving a Talk - Using Visual Aids - Faster Reading - Better Reading - Writing Business Letters - Applying for a Job - Writing Reports - Other Writing Tasks - Visual Communication - Getting to Grips with Grammar - Common Problems with English

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