CiNii Books - The international ombudsman yearbook

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organisation composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel, and government entities wherever ombudsman offices are located or contemplated. The International Ombudsman Institute is a non-profit organisation whose objects include promotion of the concept of ombudsmanship, encouragement and support of research in the ombudsman field, development of educational programmes associated with ombudsmanship conferences, and provision of a resource centre for storage and dissemination of information about the ombudsman institution.

Foreword
Who Guards the Guardians? Recent Developments Concerning the Jurisdiction and Accountability of Ombudsmen in Australia, Katrine Del Villar
The New Law Governing the Conduct of Local Authority Members in Wales, Elwyn Moseley
The Establishment and Operation of the People's Advocate: The Ombudsman in Albania, Ermir Dobjani
Challenges Facing the New Ethiopian Ombudsman Institution, Mohammed Abdo
Tanzania's Commission for Human Rights and Good Governance: A Critique of the Legislation, Leonard G. Magawa
An Ombudsman for the Europeans: Gradually Moving Towards "Effective Dispute Resolution" Between Citizens and Public Administrations, Luigi Cominelli
Contributors and Titles to The Ombudsman Journal and The International Ombudsman Yearbook 1981-2002.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organisation composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel, and government entities wherever ombudsman offices are located or contemplated. The International Ombudsman Institute is a non-profit organisation whose objects include promotion of the concept of ombudsmanship, encouragement and support of research in the ombudsman field, development of educational programmes associated with ombudsmanship conferences, and provision of a resource centre for storage and dissemination of information about the ombudsman institution.

Foreword
Speech on the Occasion of the Opening of the VIIIth International Conference of the International Ombudsman Institute Her Excellency the Right Honourable Adrienne Clarkson
Democratie et protection de la diversite culturelle Monsieur le juge Louis LeBel
Protecting Rights and Freedoms Emily O'Reilly
The Ombudsman-Meeting Today's Changing Needs Kerstin Andre
How Do You Know You Are Doing a Good Job?: Strategic Plans, Performance Measures, and Surveys Howard Kushner
Special Protection Requirements for Minorities: The Parliamentary Commissioner for the Rights of National and Ethnic Minorities of Hungary Jeno Kaltenbach
A First Nations Ombudsman: Some Considerations Lisa Statt Foy
Demonstrating Your Value Andre Marin
The Charter of fundamental Rights of the European Union: A Landmark in the European Landscape and the Prospect for a Dynamic Role of the Ombudsman Catarina Sampaio Ventura & Joao Zenha Martins
Contributors to The Ombudsman Journal and The International Ombudsman Yearbook 1981-2003.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organisation composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel, and government entities wherever ombudsman offices are located or contemplated. The International Ombudsman Institute is a non-profit organisation whose objects include promotion of the concept of ombudsmanship, encouragement and support of research in the ombudsman field, development of educational programmes associated with ombudsmanship conferences, and provision of a resource centre for storage and dissemination of information about the ombudsman institution.

Foreword
The Ombudsman and the Rule of Law John McMillan
The Roles of Administrative Courts and Ombudsmen in France and Malta: A Review of Two Contrasting Systems Ivan Mifsud and Cecile Plaidy
Administrative Mediation and Ombudsmen: An Encounter with Internormativity Marie-Jose Chidiac
Good Governance and Development Challenges in the South Pacific: The Promise of Ombudsmanship 'Dejo Olowu
A Specialist Ombudsman for Prisoners Stephen Shaw
The Engaged Ombudsman-Morality and Activism in Attaining Administrative Justice Gregory J. Levine
What Should Be the Primary Focus of the Ombudsman Institution? Protecting Human Rights and Redressing Public Grievances versus Fighting Corruption: Emphasis on South Asia and the Commonwealth Caribbean Najmul Abedin
Contributors to and titles in The Ombudsman Journal and The International Ombudsman Yearbook 1981-2004.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organisation composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel, and government entities wherever ombudsman offices are located or contemplated. The International Ombudsman Institute is a non-profit organisation whose objects include promotion of the concept of ombudsmanship, encouragement and support of research in the ombudsman field, development of educational programmes associated with ombudsmanship conferences, and provision of a resource centre for storage and dissemination of information about the ombudsman institution.

Foreword
The Ombudsman and Client Satisfaction: Observations on the Relationship Between Jurisdiction, Outcome, and Satisfaction Frank Fowlie
L'Ombudsman: Proposition de Definition Rhita Bousta
The Ombudsman: Proposal for a Definition Rhita Bousta
Derechos Humanos y la Migracion en Mexico: Algunas Experiencias de la Comision Nacional de los Derechos Humanos Jose Luis Soberanes Fernandez
Human Rights and Migration in Mexico: Some Experiences of the National Commission of Human Rights Jose Luis Soberanes Fernandez
Ombudsman Bibliography Heather Grab and Linda C. Reif
Contributors and Titles to The Ombudsman Journal and The InternationalOmbudsman Yearbook 1981-2005.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organisation composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel, and government entities wherever ombudsman offices are located or contemplated. The International Ombudsman Institute is a non-profit organisation whose objects include promotion of the concept of ombudsmanship, encouragement and support of research in the ombudsman field, development of educational programmes associated with ombudsmanship conferences, and provision of a resource centre for storage and dissemination of information about the ombudsman institution. This is the last volume in this series published by MNP/Brill.

Foreword
The Origins and Birth of the European Ombudsman Alexandros Tsadiras
Evaluating Ombudsman: A Case Study in Developing a Quantitative Methodology to Measure the Performance of the Ombudsman Anita Stuhmcke
The Ombudsman Offices in Denmark and British Columbia, Canada: A Comparative Study Shera Skinner and Carly Hyman
The Constitutional Role of the Ombudsman Richard M. Kirkham
The Guarantee of the Ombudsman's Independence Rafael Ribo
The Hungarian Ombudsman Institution (1995-2008) Mate Szabo
Poland's Commissioner for Civil Rights Protection: Two Decades of Human and Civil Rights Protection Marek Zubik
Contributors and Titles to the The Ombudsman Journal and The International Ombudsman Yearbook 1981-2006.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and to all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organization composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel and government entities wherever ombudsman offices are located or contemplated.

Foreword. Strengthening the Ombudsman Office in Africa - Investigators Workshop, Pretoria, South Africa. The Ombudsman: A Profession
M. Oosting. Setting Up an Ombudsman Office
Sir John Robertson. Ombudsman Investigations: Serving All the People
R. Jamieson. The Ombudsman's Annual Report: Strengthening the Ombudsman Office in Africa
R. Jamieson. The Ombudsman's Budget, Accounts and Audit - Their Influence on the Ombudsman's Ability to Fulfil his Responsibilities
A. Fliflet. Impact of the Ombudsman on Good Governance and Public Service Administration
F. Kajwara. Ombudsman Institutions and Democracy in Africa - A Gender Perspective
V.O. Ayeni. The Ombudsman Observed
R. Gregory. Serving With Equity: Report of a Journey
Ombudsman Ontario. Ombudsman: Issues and Articles - A Bibliography
Human Rights Research and Education Centre. Contributors and Titles to the Ombudsman Journal and International Ombudsman Journal 1981-1997.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and to all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organization composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel and government entities wherever ombudsman offices are located or contemplated.

The Role of the Ombudsman in Protecting Economic, Social and Cultural Rights
B. von Tigerstrom. The Role and Experience of an Ombudsman in a New Democracy
I. Bizjak. The Policy Impact of the Ombudsman and Administrative Courts: A Heuristic Model
M. Hertogh. The Annual Report of the Ombudsman
M. Oosting. Accountability to the Citizen
K. Murphy. Selected Papers from the VIth International Ombudsman Conference, Buenos Aires, Argentina, October 1996. The Ombudsman Around the World
J. Robertson. The Ombudsman and his Relationship with Human Rights, Poverty and Development
J.M. Cuellar. Human Rights and their Function in the Institutional Strengthening of the Ombudsman
F.A. de Miranda y Torres. The Challenges Facing the Ombudsman in Latin America
L.V. Lanza. Helping People Faciliate the Attainment of Fairness and Justice by Government
I.S.A. Kajembo. The Ombudsman Specialized in Judicial Matters
C. Eklundh. The Ombudsman as a Non-Traditional Tool for Citizen Participation
H. Gammeltoft-Hansen. How to Harmonize General Ombudsman Activities with Those Related to Specialized Ombudsmen
B. Elwood. Contributors and Titles to the Ombudsman Journal and the Yearbook 1981-1998.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and to all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organization composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel and government entities wherever ombudsman offices are located or contemplated.

Foreword. A Social Contract on Relations Between Citizens and Governments
D. Jacoby. The Ombudsman's Oracle: Critic, Counsellor, Champion - A Comparative Study of Ombudsman Reports
E. Warrington. Hong Kong's Ombudsman: The First Decade
M.J.A. Cooray. European Ombudsman and the Rights of People Deprived of Their Liberty
I. Bizjak. Rights of Persons Deprived of Their Liberty
M. Oosting. Refugees and Asylum-Seekers
M. Oosting. Selected Papers From the Regional Ombudsman Conference For Eastern, Central and Southern Africa, Kampala, Uganda, August 1998. The Role of the Inspectorate of Government in Promoting the Rule of Law in Uganda
J. Tumwesigye. The Role of the Public Protector Vis-a-vis Other Institutions That Redress Grievances in South Africa
S. Baqwa. The Institution of Ombudsman in the Republic of Namibia
M. Maree. The Permanent Commission of Enquiry: For Justice and Promotion of Human Rights in Tanzania
J.F. Mbwiliza. The Ombudsman in Mauritius - Thirty Years On
S.M. Hatteea. Strategies for Improving Ombudsman Institutions in Africa
J. Edokpa. The Role of the Ombudsman in Enforcing Accountability
A. Ruzindana. The Challenges Facing the Ombudsman in Argentina and Around the World
J.L. Maiorano. Contributors and Titles to The Ombudsman Journal and The International Ombudsman Yearbook 1981-1999.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and to all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organization composed of over 130 ombudsman members located worldwide, The Yearbook will be of interest to lawyers, scholars, ombudsman office personnel, and government entities wherever ombudsman offices are located or contemplated.

Foreword. Institutionalizing a Bureaucratic Monitoring Mechanism: The First Thirty Years of Hawaii's Ombudsman
L.B. Hill. Assessing Ombudsman Performance
B. Male. The Effect of Privatization on Ombudsman Jurisdiction
B. Parfitt. The Changing Nature and Contemporary Role of National Ombudsman Institutions in the Commonwealth and Elsewhere: Lessons of Experience
V.O. Ayeni. Joined-up Justice: Review of the Public Sector Ombudsman in England
D. Lewis, R. James. Human Rights in an International Protectorate: Kosovo's Ombudsman
C. Waters. Contributors and Titles to the Ombudsman Journal and The International Ombudsman Yearbook 1981-2000.

The International Ombudsman Yearbook is the only publication devoted to ombudsman issues. The public sector ombudsman is now found at all levels of government in many countries around the world, both in established and consolidating democracies. The ombudsman is an independent office, traditionally appointed by the legislative branch, to investigate poor administration of government. More recently, some ombudsman offices have been given human rights protection responsibilities. The International Ombudsman Yearbook contains articles written from legal or public administration perspectives which address issues of interest to the contemporary ombudsman and all persons with an interest in the institution. Compiled and edited by the International Ombudsman Institute, the organisation composed of over 130 ombudsman members located worldwide, the Yearbook will be of interest to lawyers, scholars, ombudsman office personnel, and government entities wherever ombudsman offices are located or contemplated. The International Ombudsman Institute is a non-profit organisation whose objects include promotion of the concept of ombudsmanship, encouragement and support of research in the ombudsman field, development of educational programmes associated with ombudsmanship conferences, and provision of a resource centre for storage and dissemination of information about the ombudsman institution.

Foreword. Papers Presented at the International Ombudsman Institute VIIth International Conference, Durban, South Africa, October 30 to November 2, 2000. Welcoming Address
T. Mbeki. Address
N. Mandela. Protecting the Integrity and Independence of the Ombudsman Institution: The Global Perspective
M. Oosting. The Ombudsman In the Achievement of Administrative Justice and Human Rights in the New Millennium
V. O. Ayeni. The Development and Future of the Ombudsman Concept in Africa
E.F. Short. The Impact of Social and Political Environments and Their Influence on the Work of the Ombudsman: Hong Kong
A. Tai. Special Features of the Role of the Ombudsman in Transition Conditions
I. Bizjak. The Ombudsman: "An Excellent Form of Alternative Dispute Resolution"? R. Gregory. Alternative Dispute Resolution: The Role of the Private Sector Ombudsman
J.H. Steyn. The Ombudsman as Mediator: Challenges, Limitations and Opportunities in Vanuatu
E.R. Hill. A Critical Look at the Evolving Role of India's National Human Rights Commission in Promoting International Human Right Law
V. Sripati. Contributors and Titles to The Ombudsman Journal and The International Ombudsman Yearbook 1981-2001.

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