The crisis manager : facing risk and responsibility
著者
書誌事項
The crisis manager : facing risk and responsibility
（LEA's communication series）
Lawrence Erlbaum Associates, 1997
- : hard
- : pbk
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注記
Reprinted in 2010: Transferred to digital printing 2010 by Routledge
Includes bibliographical references and indexes
内容説明・目次
内容説明
As crises become more numerous, visible, and calamitous, organizations have no choice but to accept them as an inescapable reality that must be factored into their planning and decision making. This book is written for present and future crisis managers--men and women who will be drawn into that inevitable occurrence and whose performance will determine their organization's future as well as their own. It is also written for all managers because the lessons learned in crisis management add to their qualifications as policymakers and decision makers.
Organized into four parts, this book:
* provides a classification of seven crisis types that enables a manager faced with a crisis to place it within the most relevant category and apply the recommended strategies;
* supplements the recommended strategies on how to improve management performance so that future crises can be averted;
* examines the causes that lead up to crises, enabling a manager to take preventive action;
* recognizes the central role of crisis communication when a crisis event occurs;
* assigns critical importance to the impact of a crisis on an organization's reputation--an intangible asset that affects the long-term value and profitability of an organization; and
* urges managers on all levels and different functional areas of an organization to become familiar with crisis management so they know how their actions can prevent or mitigate crises.
目次
Part I: Communication in an Era of Crises
An Era of Crises
Contingency Planning: Preparing for the Worst
Communicating During and After a Crisis
Part II: Managing Seven Types of Crises
Natural Crises
Technological Crises
Confrontation Crisis
Crises of Malevolence
Crises of Skewed Management Values
Crises of Deception
Crises of Management Misconduct
Part III: Improving Management Performance
Risk Management and Communication
Ethics: A Moral Code for Executives
Issues Management and Stakeholder Relationships
Part IV: Conclusions
The Crisis Manager
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