Productivity in public and nonprofit organizations : strategies and techniques

著者

書誌事項

Productivity in public and nonprofit organizations : strategies and techniques

Evan M. Berman

Sage Publications, c1998

  • : pbk

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

Examining how public and nonprofit managers improve productivity in their organizations, Evan M. Berman lays out a wide range of tools and strategies to promote employee motivation, client orientation, cost-effective service delivery, effective partnering, harmonious workplace relations, and the use of information technology. Productivity in Public and Nonprofit Organizations presents a positive view of the possibility of improvement through many hands-on examples of change. It offers specific advice on overcoming vital challenges that managers often encounter when they seek to improve their organizations and units. In a clear and effective writing style, Berman argues that managers must combine technology and analysis with psychology and foresight in human relations. This book further includes survey data about the use of productivity improvement strategies in a wide range of public and nonprofit organizations. Productivity in Public and Nonprofit Organizations will be of great interest to professionals and students in the fields of public administration, management, and organization studies.

目次

PART ONE: INTRODUCTION The Productivity Challenge PART TWO: FOUNDATIONS Problem Diagnosis Measuring Productivity Achieving Success PART THREE: STRATEGIES Strategic Planning Partnering and Alignment The Quality Paradigm Improving Efficiency Managing Information Technology Systems Productivity through People PART FOUR: CONCLUSIONS The Future of Productivity Improvement

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