Continuous business improvement : linking the key improvement processes for your critical long-term success
著者
書誌事項
Continuous business improvement : linking the key improvement processes for your critical long-term success
（Quality in action / Barrie Dale, series editor）
McGraw-Hill, c1996
- pbk. : alk. paper
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Where is your organization now? Where do you want it to be? How do you get there? This text sets out to answer these three questions by showing how the "building blocks" of continuous business improvement can link and interrelate to provide a constant strategic way forward. The author provides a guide to attain this goal through self-assessment, process analysis, benchmarking and business process re-engineering. The book is divided into three parts: Part One describes the principles; Part Two covers the approaches and techniques; and Part Three shows how to implement these ideas. Each chapter stands alone and is supported by case studies drawn from the author's own experience.
目次
- What is continuous business improvement?
- how to succeed
- systems and processes
- benchmarking
- self-assessment
- measurement
- continuous improvement
- business process re-engineering
- self-assessment to drive business improvement
- implementing continuous improvement
- benchmarking - from theory to practice
- redesigning business processes.
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