Essential interviewing : a programmed approach to effective communication
著者
書誌事項
Essential interviewing : a programmed approach to effective communication
Brooks/Cole Pub. Co., c1993
4th ed
大学図書館所蔵 全1件
注記
"A Clairemont book"--T.p. verso
Includes bibliographical references (p. 263-264) and index
内容説明・目次
内容説明
This programmed approach to basic interviewing skills breaks down the complex process of effective professional/client communication into single-skill components. Based on Allen Iveys proven Micro Skills model, the text leads readers step-by-step to mastery of basic communication skills. Chapters 2 through 6 focus on rapport building and information-seeking skills that are basic to all effective communication, while Chapters 7 through 13 examine specific skills that can help bring about change in both cooperative and resistant clients.
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