Hotel and motel management and operations
著者
書誌事項
Hotel and motel management and operations
Regents/Prentice Hall, c1994
3rd ed
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注記
Includes index
内容説明・目次
内容説明
For the first course in hotel operations and management, this book provides information on every facet and department of the hotel. Operation of a property management system is discussed, and sample reports for students are provided. The operation of restaurant point of sales system is also discussed, with related sample reports included.
目次
I. HOTEL AND MOTEL DEVELOPMENT.
1. The History of the Hospitality Industry.
2. Types of Hotels.
3. Corporate Structures and Concepts of Operation.
4. Feasibility Determination.
II. HOTEL MANAGEMENT.
5. Hotel Structure and Staff.
6. Staffing a Hotel: The Personnel Department.
7. Reservations: Systems and Operations.
8. Sales and Public Relations.
III. HOTEL OPERATION.
9. The Front Office.
10. Food and Beverage Preparation and Service.
11. The Telephone Department.
12. Engineering.
13. Housekeeping.
14. Other Departments and Sources of Income.
15. Insurance.
IV. HOTEL ACCOUNTING AND CONTROLS.
16. The Uniform System of Accounts.
17. The Organization of Accounting.
18. Income Control.
19. Food and Beverage Cost Control.
20. Payroll.
21. Accounts Payable.
22. Credit.
23. Financial Statement: Structure and Analysis.
24. Franchising.
25. Casinos.
26. Health Spas.
27. Trends in the Industry.
Index.
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