Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors

Author(s)

Bibliographic Information

Hardware and software customer satisfaction in Japan : a comparison of U.S. and Japanese vendors

by Michael Cusumano

（Working paper, WP 2101-88）

Alfred P. Sloan School of Management, Massachusetts Institute of Technology, 1988

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Note

Includes bibliographical references (p. 27-28)

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  • Working paper

    Alfred P. Sloan School of Management, Massachusetts Institute of Technology

Details

  • NCID
    BA37262733
  • Country Code
    us
  • Title Language Code
    eng
  • Text Language Code
    eng
  • Place of Publication
    Cambridge, Mass.
  • Pages/Volumes
    28 p.
  • Size
    28 cm
  • Parent Bibliography ID
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