Philosophies of reference service
著者
書誌事項
Philosophies of reference service
Haworth Press, c1997
- 統一タイトル
-
Reference librarian
大学図書館所蔵 全4件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
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  アメリカ
注記
Published also as no. 59, 1997 of The Reference Librarian
Includes bibliographical references and index
内容説明・目次
内容説明
In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more!In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as:
achieving consistency in reference service through "shared values"
the concept of tiered reference services (based on survey research)
the little-discussed "art" of reference desk scheduling
the importance of knowing your user and making appropriate accommodations
partnerships in reference services
techniques for conducting reference rovering
the advantages of print
fostering widely grounded research through reference service
why reference librarians share with the corporate world many of the same desired outcomes with regard to service provisionDesigned to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.
目次
Contents Introduction
What We Do: Reaffirming the Founding Principles of Reference Services
Forming a Reference Philosophy: The Role of Shared Values
Tiered Reference Services: A Survey
Eight Days a Week: The Art of Reference Desk Scheduling
Management by Wandering Around: Reference Rovering and Quality Reference Service
Pleasures and Pitfalls That Can Make or Break a Reference Encounter
Making the Right Assumptions: Know Your User and Improve the Reference Interview
Librarians and the Art of Helping
Leveraging the Wave: The Role of Today's Academic Reference Librarian
Techno Reference: Impact of Electronic Reference Resources on Traditional Reference Services
Tears Live in an Onion
Surfing the Stacks in an Electronic Age
The Human Side of Reference in an Era of Technology
Scheduling Technical Services Staff at the Reference Desk
Crossing the Line: A Cataloger Goes Public
Providing Reference Services for Young Adults: School and Public Librarian Partnerships
Plays Well with Others, or the Importance of Collegiality Within a Reference Unit
From Missionary and Graduate Student to Reference Librarian
The Impact of First Careers on "Second Career" Academic Reference Librarians: A Pilot Study
Master Reference Librarians for a New Age: A Study of Characteristics and Traits
Index
Reference Notes Included
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