Philosophies of reference service
Author(s)
Bibliographic Information
Philosophies of reference service
Haworth Press, c1997
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Reference librarian
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Note
Published also as no. 59, 1997 of The Reference Librarian
Includes bibliographical references and index
Description and Table of Contents
Description
In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of the reference encounter, delivering high-quality service, and much, much more!In a clever juxtaposition of the fundamentals of reference service provision with top-notch thinking about the role of the reference librarian and what makes a reference unit effective, Philosophies of Reference Service advocates for continuing familiarity with books in the reference section, recognizing the diversity of service users, and using collegiality in the work environment to boost productivity. It discusses why reference service should move toward instructing people in mediums, not systems, as well as:
achieving consistency in reference service through "shared values"
the concept of tiered reference services (based on survey research)
the little-discussed "art" of reference desk scheduling
the importance of knowing your user and making appropriate accommodations
partnerships in reference services
techniques for conducting reference rovering
the advantages of print
fostering widely grounded research through reference service
why reference librarians share with the corporate world many of the same desired outcomes with regard to service provisionDesigned to assist readers in defining and developing their own approaches to reference service delivery, Philosophies of Reference Service offers reference librarians insight, practical knowledge, and guidelines for keeping on top of new reference techniques, establishing a partnership between the library and the user population, and maximizing the helpful nature of reference service.
Table of Contents
Contents Introduction
What We Do: Reaffirming the Founding Principles of Reference Services
Forming a Reference Philosophy: The Role of Shared Values
Tiered Reference Services: A Survey
Eight Days a Week: The Art of Reference Desk Scheduling
Management by Wandering Around: Reference Rovering and Quality Reference Service
Pleasures and Pitfalls That Can Make or Break a Reference Encounter
Making the Right Assumptions: Know Your User and Improve the Reference Interview
Librarians and the Art of Helping
Leveraging the Wave: The Role of Today's Academic Reference Librarian
Techno Reference: Impact of Electronic Reference Resources on Traditional Reference Services
Tears Live in an Onion
Surfing the Stacks in an Electronic Age
The Human Side of Reference in an Era of Technology
Scheduling Technical Services Staff at the Reference Desk
Crossing the Line: A Cataloger Goes Public
Providing Reference Services for Young Adults: School and Public Librarian Partnerships
Plays Well with Others, or the Importance of Collegiality Within a Reference Unit
From Missionary and Graduate Student to Reference Librarian
The Impact of First Careers on "Second Career" Academic Reference Librarians: A Pilot Study
Master Reference Librarians for a New Age: A Study of Characteristics and Traits
Index
Reference Notes Included
by "Nielsen BookData"