When push comes to shove : a practical guide to mediating disputes
著者
書誌事項
When push comes to shove : a practical guide to mediating disputes
（The Jossey-Bass conflict resolution series）
Jossey-Bass, 1996
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注記
Includes bibliographical references (p. 291-293) and index
内容説明・目次
内容説明
Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life--including the workplace, the classroom, and courtroom-adjunct programs--offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core skills areas for their work. When Push Comes to Shove covers the basic interpersonal and communications skills needed to mediate conflict, presenting a five-step mediation process, and coaches the reader through each phase. It also addresses mediation on the fly where a more structured process is not possible or called for.
目次
Preface xi
The Author xvii
A Brief Introduction to Mediation 1
1 Starting Out: The Key Concepts of Mediation 3
2 Using the Conflict Grid to Analyze Disputes and GenerateSolutions 23
3 Preparing to be a Mediator 45
Step One: First Contact 53
4 Orienting the Parties 55
5 Arranging the Meeting Space 65
Step Two: The Opening Meeting 73
6 Conducting the First Meeting 75
Step Three: The Caucus Process 89
7 Conducting Separate Meetings 91
8 Learning by Example: Two Caucus Stories 111
9 Generating Solutions and Drafting a Trial Agreement 123
Step Four: Joint/Shuttle Meetings 131
10 Planning the Next Round 133
11 Using the SOS Model (Summaries-Offers-Summaries) 137
12 Resolving Impasses 147
Step Five: Closing 163
13 Testing the Agreement 165
14 Putting the Agreement in Writing 171
15 Wrapping up the Process 187
Variations 193
16 When Interpersonal Peacemaking is Needed 195
17 When Face-to-Face Meetings Won't Work 209
18 When Informal Mediation Can Help 213
Epilogue: The Mediator's Calling 219
Resources 223
A Communication Skills Review 225
B Sample Ground Rules and Forms 237
C Ethical Standards 243
D Mediation of Disputes Involving Domestic Violence 247
E Professional Organizations 251
F Cases 253
G Exercise Feedback 265
Quick Reference Checklist 285
Notes 291
Index 295
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