Assessing business excellence : a guide to self-assessment

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書誌事項

Assessing business excellence : a guide to self-assessment

L.J. Porter, S.J. Tanner

Butterworth-Heinemann, 1998

大学図書館所蔵 件 / 全3件

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注記

Originally published: 1996

Includes bibliographical references and index

内容説明・目次

内容説明

For all practitioners who seek to use total quality management to improve their organizations effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes "Assessing Business Excellence" where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. The Malcolm Baldrige National Quality Award and the European Quality Award are just two of the business excellence frameworks described in this book for exploring the link between organizational activities and improved organizational performance. "Assessing Business Excellence" presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. It: introduces the major business excellence and total quality frameworks; compares the frameworks and identifies their strengths and limitations; and illustrates the practical benefits of self-assessment through case examples.

目次

  • Preface
  • Business excellence and total quality
  • The ISO9000 quality system
  • The Deming Prize
  • The Malcolm Baldrige National Quality Award
  • The Benchmarking Awards
  • The European Quality Award
  • Using the frameworks: Self-assessment
  • The key steps in self-assessment
  • Approaches to self-assessment
  • The experiences of some role model organisations
  • Further reading.

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