Telephone communication in the information age

著者

• Mantus, Roberta
• Moore, Roberta

書誌事項

Telephone communication in the information age

Roberta Mantus, Roberta Moore

South-Western Educational Pub., c1996

• : pbk

注記

Includes index

内容説明・目次

内容説明

This is a very practical text, consisting of 8 chapters that focus on telephone technology and personal communication. Numerous examples of real-world job skill situations are presented.

目次

1. Telecommunications in Business. 2. Communications Systems and Equipment. 3. Basic Telephone Communications Skills. 4. Receiving and Making Calls. 5. Professional Telephone Management. 6. International Telephone Communications. 7. Telemarketing. 8. Customer Service. Appendix A: Area Codes for Major Cities in the United States and Territories. Appendix B: International Calling Codes for Countries and Major Cities. Appendix C: The 24-hour clock.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA39319693
• ISBN:
  • 0538715146
• LCCN: 95037276
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Cincinnati, Ohio
• ページ数/冊数: ix, 158 p.
• 大きさ: 28 cm
• 分類:
  • LCC : HF5541.T4
  • DC20 : 651.7/3
• 件名:
  • LCSH : Telephone in business
  • LCSH : Telephone etiquette