Perspectives in total quality
著者
書誌事項
Perspectives in total quality
Blackwell in association with ASQ Quality Press, 1998
並立書誌 全1件
大学図書館所蔵 全4件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
Includes bibliographical references and index
内容説明・目次
内容説明
Based on customer responses to corporate change in the quality era, Perspectives in Total Quality offers readers contemporary analysis of how firms should act. The collection consists of 14 original chapters written by leading academics and practitioners in the field. They discuss topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change. A well-documented, scholarly approach will benefit readers who are seeking to improve their understanding of how customer response is shaping corporations. It will also help readers develop their own insights on how global competition through quality and re-organization can help them compete successfully in the next century.
目次
List of Figures. List of Tables.
List of Contributors.
Acknowledgments.
1. Introduction: Michael J. Stahl (University of Tennessee at Knoxville).
Part I: Customers:.
2. Building Advantage Through Customer Value: Robert B. Woodruff and Sarah Fisher Gardial (University of Tennessee at Knoxville).
3. The Emerging Academic Research on the Link Between Total Quality Management and Corporate Financial Performance: A Critical Review: George S. Easton and Sherry L. Jarrell (Emory University).
4. Academic Culture and the American Quality Movement: Linking Fundamental Research and Quality Practice: Marietta L. Baba (Wayne State University).
Part II: Systems:.
5. High Performing Organizations: Garry J. Huysse (Procter & Gamble) and Sheron Kennedy (Lucent Technologies).
6. Organizational Culture and the TQ Organization: Kyle M. Lundby, Jacquelyn S. DeMatteo and Michael C. Rush (University of Tennessee at Knoxville).
7. An Organizational Model for Implementing a Total Quality Management System: Andrew G. Kemeny (Kemeny Consulting).
Part III: Processes:.
8. Process Management and Process Reengineering: William C. Parr (University of Tennessee at Knoxville).
9. The Role of Process Managers and Understanding Process Variation: Mary G. Leitnaker (University of Tennessee at Knoxville).
10. Design Quality and New Product Development Michael E. Kennedy (Lexmark International) and Carmen J. Trammell and Clement C. Wilson (University of Tennessee at Knoxville).
11. Product Development Speed and Quality: A New Set of Synergies? Barbara B. Flynn and E. James Flynn (Wake Forest University), Susan K. Amundson (Arizona State University) and Roger G. Schroeder (University of Minnesota).
12. Building the Lean Enterprise: Thomas G. Greenwood (Carrier Corporation) and Kenneth E. Kirby (University of Tennessee at Knoxville).
Part IV: Continuous Improvement and Assessment:.
13. Using the Baldridge Framework for Self-Assessment and Continuous Improvement: John P. Evans (University of North Carolina at Chapel-Hill).
14. Using ISO 9000 and the European Quality Award Approach to Improve Competitiveness: John J. Kirchenstein (University of Tennessee at Knoxville) and Reg Blake (British Standards Institution).
15. The Competitive Advantages of the TQM Firm: John W. Mogab (Southwest Texas) and William E. Cole (University of Tennessee at Knoxville).
Index.
「Nielsen BookData」 より