Quality of service in telecommunications
著者
書誌事項
Quality of service in telecommunications
（IEE telecommunications series, 39）
Institution of Electrical Engineers, c1997
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Quality of service has become a vital issue for both telecommunications users and providers. This text covers both theoretical and practical aspects of the subject, plus managerial, marketing and engineering approaches to quality in the telecommunications industry.
目次
- Key issues of quality of service
- review of major studies
- a framework for quality of service management
- customers' quality of service requirements
- quality of service offered
- quality of service delivered
- customer's perception of quality of service
- service surround and service management
- network-performance engineering
- network integrity
- economics of quality of service
- role of standards
- role of user groups
- role of regulation
- comparisons of quality of service
- practical management of quality of service
- quality of service: the future
- standardising the framework.
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