Le management des services : théorie du moment de vérité dans les services
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Bibliographic Information
Le management des services : théorie du moment de vérité dans les services
, c1994
- Other Title
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Service management. Strategy and leadership in service business
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Note
Translation of: Service management. Strategy and leadership in service business. 2nd ed. John Wiley, c1991
Bibliography: p. [255]-257
