The mediation process : practical strategies for resolving conflict
著者
書誌事項
The mediation process : practical strategies for resolving conflict
（The Jossey-Bass conflict resolution series）
Jossey-Bass Publishers, c1996
2nd ed
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注記
Includes bibliographical references (p. 397-418) and indexes
内容説明・目次
内容説明
This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process. Mediation expert Christopher W. Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agendas sidetrack negotiations, and deadlocks occur. The new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.
目次
- UNDERSTANDING DISPUTE RESOLUTION AND MEDIATION
- Approaches to Managing and Resolving Conflict
- How Mediation Works
- LAYING THE GROUNDWORK FOR EFFECTIVE MEDIATION
- Initial Contacts with the Disputing Parties
- Selecting a Strategy to Guide Mediation
- Collecting and Analyzing Background Information
- Designing a Detailed Plan for Mediation
- Building Trust and Cooperation
- CONDUCTING PRODUCTIVE MEDIATION
- Beginning the Mediation Session
- Defining Issues and Setting an Agenda
- Uncovering Hidden Interests of the Disputing Parties
- Generating Options for Settlement
- REACHING A SETTLEMENT
- Assessing Options for Settlement
- Final Bargaining
- Achieving Formal Settlement
- Strategies for Dealing with Special Situations
- .
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