How to measure service quality & customer satisfaction : the informal field guide for tools and techniques

著者

• Chakrapani, Chuck

書誌事項

How to measure service quality & customer satisfaction : the informal field guide for tools and techniques

Chuck Chakrapani

American Marketing Association, c1998

• : hardcover

注記

Includes bibliographical references (p. 275-276) and index

詳細情報

• NII書誌ID(NCID): BA40121117
• ISBN:
  • 0877572674
• LCCN: 97028835
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Chicago, Ill.
• ページ数/冊数: xiii, 282 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• 件名:
  • LCSH : Customer services -- Quality control
  • LCSH : Customer services -- Management