Listening : the forgotten skill
Author(s)
Bibliographic Information
Listening : the forgotten skill
（Wiley self-teaching guides）
John Wiley & Sons, c1995
2nd ed
- : pbk
Available at / 7 libraries
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University of Tsukuba Library, Library on Library and Information Science
: pbk336.47-B9210010014741
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Note
Includes bibliographical references (p. 189) and index
Description and Table of Contents
Description
A proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions--millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening,Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you--professionally,socially, and personally. With her time-tested techniques, you'lllearn how to:
* Eliminate distractions and improve your concentration on what isbeing said
* Locate key words, phrases, and ideas while listening
* Cut through your own listening biases
* Interpret body language clues
* Ask constructive, nonthreatening questions that elicit realinformation
* Get others to listen to you
* Master a whole range of listening skills that you can use on thejob and in your personal life
Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.
Table of Contents
What Is Listening and What Can It Do for You?.
How You Got to Be the Listener You Are.
Barriers Between Listener and Speaker.
Listening to Yourself.
Making Listening Work for You.
Getting Others to Listen to You.
Putting It All Together.
Notes.
Suggested Reading.
Index.
by "Nielsen BookData"
