Finding the profit in customer satisfaction : translating best practices into bottom-line results
著者
書誌事項
Finding the profit in customer satisfaction : translating best practices into bottom-line results
Contemporary Books, c1999
大学図書館所蔵 全2件
注記
Bibliography: p. 155
Includes index
内容説明・目次
内容説明
In order for businesses to stand out, customer satisfaction must be viewed as a knowledge sharing process. This book shows how to develop winning relationships with customers using inventive information, intensive strategies and scientific methods.
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