Finding the profit in customer satisfaction : translating best practices into bottom-line results

Author(s)

• Barsky, Jonathan D.
• Fisher, George M.C.

Bibliographic Information

Finding the profit in customer satisfaction : translating best practices into bottom-line results

Jonathan Barsky ; foreword by George M.C. Fisher

Contemporary Books, c1999

Note

Bibliography: p. 155

Includes index

Description and Table of Contents

Description

In order for businesses to stand out, customer satisfaction must be viewed as a knowledge sharing process. This book shows how to develop winning relationships with customers using inventive information, intensive strategies and scientific methods.

by "Nielsen BookData"

Details

• NCID: BA40662310
• ISBN:
  • 0809228432
• LCCN: 98016209
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Lincolnwood, Ill.
• Pages/Volumes: xv, 160 p.
• Size: 23 cm
• Classification:
  • NDC9 : 336.1
  • LCC : HF5415.5
  • DC21 : 658.8/12
• Subject Headings:
  • LCSH : Customer services
  • LCSH : Customer relations