Nurse manager : a practical guide to better employee relations
著者
書誌事項
Nurse manager : a practical guide to better employee relations
Saunders, c1997
2nd ed
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注記
Includes bibliographical references (p. 94-95) and index
内容説明・目次
内容説明
The 2nd Edition of this lively, practical resource helps readers develop the skills they need to be effective nurse managers. Extensively revised and updated throughout, it applies current management and psychological concepts to nursing situations and health care management issues. Nurse managers can benefit from the practical guidelines and examples of communication, stress management, motivating a team, customer relations, and developing a powerful network. Review of Last Edition: "Packed with helpful information...a refreshing way to review techniques for improving skills." - "Neonatal Network."
目次
Part I: The Essential Skills. Assertive Health Care Manager: It's a Matter of Choice. Assertive Verbal Skills: Do You Say What You Mean? Nonverbal Communication: Does Your Behaviour Speak So Loudly They Can't Hear What You Say? Managerial Listening Response: Two Ears and One Mouth. Stress Management: The Final Word. Are You Managing Your Time or Is Time Managing You? It's a Matter of Choice. A Recipe for Creatinga Team: Together-Energized-Activated-Motivated. Feedback: Staying on Course. Part II: Putting It All Together. Clinical Skills Versus Management Skills: With Everything Else You Have to Do, Why Would You Adopt a Monkey? Customer Relations: Just Lookingfor a Little Respect. Playing the Change Game: The Process, The Players, The Practice. Networking: What Counts Is Not What You Know, But Who You Know Who Knows What You Need to Know. Power: It All Adds Up.
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