Discovering the soul of service : the nine drivers of sustainable business success

著者

• Berry, Leonard L.

書誌事項

Discovering the soul of service : the nine drivers of sustainable business success

Leonard L. Berry

Free Press, c1999

注記

Includes bibliographical references (p. 249-255) and index

• NII書誌ID(NCID): BA41663159
• ISBN:
  • 0684845113
• LCCN: 98037393
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York
• ページ数/冊数: xiv, 269 p.
• 大きさ: 25 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• 件名:
  • LCSH : Customer services -- Management
  • LCSH : Customer services -- Management -- Case studies
  • LCSH : Service industries