So, what's your point? : how to be persuasive, overcome objections, avoid misunderstandings, and minimize arguments in interpersonal communication : a practical guide to learning and applying effective techniques
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So, what's your point? : how to be persuasive, overcome objections, avoid misunderstandings, and minimize arguments in interpersonal communication : a practical guide to learning and applying effective techniques
Mead Publishing, c1996
2nd ed.
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