Making TQM work : quality tools for human service organizations
Author(s)
Bibliographic Information
Making TQM work : quality tools for human service organizations
（Springer series on social work）
Springer, c1999
- pbk
Available at 10 libraries
Note
Includes bibliographical references and index
Description and Table of Contents
Description
This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in
by "Nielsen BookData"