Making TQM work : quality tools for human service organizations
著者
書誌事項
Making TQM work : quality tools for human service organizations
（Springer series on social work）
Springer, c1999
- pbk
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in
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