Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
著者
書誌事項
Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies
（The Jossey-Bass public administration series）
Jossey-Bass, c1997
1st ed
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注記
Includes bibliographical references (p. 241-244) and index
内容説明・目次
内容説明
For leading companies in the private sector, benchmarking has become a major catalyst for change and a key tool for gathering information from competitors and process leaders, as well as from within. Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify the best practices and implement them in their organizations. Using real case examples from federal, state, and local governments, this book displays how benchmarking methods have been adapted to the unique needs of the public sector and describes the tangible benefits gained by public agencies that have applied these techniques. Offers detailed how-to advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly.
目次
Introduction: How Best Practice Strengthen Public Organizations. PREPARING FOR BENCHMARKING. Understanding Best Practices. Benchmarking to Identify Best Practices. Assessing Organizational Readiness for Benchmarking. Selecting What to Benchmark. CONDUCTING BENCHMARKING TO ADAPT AND IMPLEMENT BEST PRACTICES. The Benchmarking Methodology Step by Step. Building Benchmarking Teams and Political Support. Finding a Best Practice Partner. Optimizing the Relationship with Your Partner. Analyzing the Research and Selecting Best Practices to Adapt. Adapting and Implementing Best Practices. Sustaining Lasting Performance Improvements. Resource: Directory of Benchmarking and Best Practices Organizations.
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