Designing conflict management systems : a guide to creating productive and healthy organizations
著者
書誌事項
Designing conflict management systems : a guide to creating productive and healthy organizations
（The Jossey-Bass conflict resolution series）
Jossey-Bass Publishers, c1996
1st ed
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注記
Includes bibliographical references (p. 245-246) and index
内容説明・目次
内容説明
Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter--productive. This book presents a clear, step--by--step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost--effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.
目次
COPING WITH CONFLICT IN ORGANIZATIONS. Organizational and Individual Responses to Conflict. Conflict Management as a System. The Emerging Use of ADR in Organizations. IMPROVING CONFLICT MANAGEMENT SYSTEMS. Interest--Based Dispute Systems Design. Moving into the System: Entry and Contracting. Looking at the Big Picture: Organizational Assessment. Constructing Conflict Management Models: Design Architecture. Building a Knowledge and Skill Base: Training and Education. Getting Started: Implementation. Motivating Others: Rewards and Incentives. Figuring Out If It Works: Evaluation. TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS. Taking the System as You Find It. Having Tea with Your Demons: Resistance and Constraints. Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems.
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