Designing conflict management systems : a guide to creating productive and healthy organizations
Author(s)
Bibliographic Information
Designing conflict management systems : a guide to creating productive and healthy organizations
(The Jossey-Bass conflict resolution series)
Jossey-Bass Publishers, c1996
1st ed
Available at 6 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references (p. 245-246) and index
Description and Table of Contents
Description
Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter--productive. This book presents a clear, step--by--step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost--effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.
Table of Contents
COPING WITH CONFLICT IN ORGANIZATIONS. Organizational and Individual Responses to Conflict. Conflict Management as a System. The Emerging Use of ADR in Organizations. IMPROVING CONFLICT MANAGEMENT SYSTEMS. Interest--Based Dispute Systems Design. Moving into the System: Entry and Contracting. Looking at the Big Picture: Organizational Assessment. Constructing Conflict Management Models: Design Architecture. Building a Knowledge and Skill Base: Training and Education. Getting Started: Implementation. Motivating Others: Rewards and Incentives. Figuring Out If It Works: Evaluation. TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS. Taking the System as You Find It. Having Tea with Your Demons: Resistance and Constraints. Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems.
by "Nielsen BookData"