Designing and delivering superior customer value : concepts, cases, and applications

著者

• Weinstein, Art
• Johnson, William C. (William Charles)

書誌事項

Designing and delivering superior customer value : concepts, cases, and applications

Art Weinstein, William C. Johnson

St. Lucie Press, c1999

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BA44361928
• ISBN:
  • 1574442406
• LCCN: 99029151
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Boca Raton, Fla.
• ページ数/冊数: xii, 388 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• 件名:
  • LCSH : Customer services -- Management
  • LCSH : Consumer satisfaction