Marketing telecommunications services : new approaches for a changing environment

Author(s)

    • Strouse, Karen G.

Bibliographic Information

Marketing telecommunications services : new approaches for a changing environment

Karen G. Strouse

(The Artech House telecommunication library)

Artech House, c1999

Available at  / 9 libraries

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Note

Includes bibliographical references and index

Description and Table of Contents

Description

Provides both novices and veteran marketing professionals with guidance in developing the most effective marketing strategies, improving market readiness, and increasing profitability in the telecommunications services marketplace. Coverage of fundamental marketing concepts is given, along with insight into the marketing activities of telecommunications carriers; descriptions of the changes caused by deregulation; and implementation instructions for marketing strategies in channel selection, entry, market segmentation, and pricing. The text also covers the sophisticated computer technologies available to help implement powerful marketing strategies.

Table of Contents

The Lessons of History. Competitive Markets. Marketing Planning. Competitive Intelligence. Market Segmentation. Channel Strategies. Direct Sales. Indirect Sales. Branding. Service Development. Pricing. Bundling. Advertising. Customer Care. Customer Profiling and Data Management. Customer Loyalty and Managing Churn. Company Organization. Strategic Technology.

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