Untangling organizational gridlock : strategies for building a customer focus
著者
書誌事項
Untangling organizational gridlock : strategies for building a customer focus
ASQC Quality Press , AMACOM Books [distributor], c1993
大学図書館所蔵 件 / 全1件
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該当する所蔵館はありません
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Written specifically for service companies, this text provides a plan for changing the culture, processes and structure of their organization in order that it may be completely focused on providing quality to the customer.
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