Heritage visitor attractions : an operations management perspective
Author(s)
Bibliographic Information
Heritage visitor attractions : an operations management perspective
（Cassell tourism）
Cassell, 1999
- : pbk
- : hbk
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Note
Includes bibliographical references and index
Description and Table of Contents
- Volume
-
: hbk ISBN 9780304702916
Description
This text shows how to apply the principles of operations management to heritage visitor attractions such as museums and castles. There are sections on management, design, improvement, capacity and strategy, and case studies refer specifically to these subjects for attractions such as Leeds Castle.
Table of Contents
- An overview
- service operations management
- concept development
- interpretation and presentation
- visitor management
- the role of technology
- job design and work organization
- process and product interface
- quality
- productivity
- matching supply and demand
- yield management
- risk and environment
- decision making
- strategy and policy. Case studies: Ray's Farm
- Thackray Medical Museum
- Santa Trains at SRPs
- Nuggett Hill
- Leeds Castle
- Coventry Museums.
- Volume
-
: pbk ISBN 9780304702923
Description
This text shows how to apply the principles of operations management to heritage visitor attractions such as museums and castles. There are sections on management, design, improvement, capacity and strategy, and case studies refer specifically to these subjects for attractions such as Leeds Castle.
Table of Contents
- An overview
- service operations management
- concept development
- interpretation and presentation
- visitor management
- the role of technology
- job design and work organization
- process and product interface
- quality
- productivity
- matching supply and demanc
- yield management
- risk and environment
- decision making
- strategy and policy. Case studies: Ray's Farm
- Thackray Medical Museum
- Santa Trains at SRPs
- Nuggett Hill
- Leeds Castle
- Coventry Museums.
by "Nielsen BookData"
