Managing human resources in the European tourism and hospitality industry : a strategic approach
著者
書誌事項
Managing human resources in the European tourism and hospitality industry : a strategic approach
（Tourism and hospitality management series）
International Thomson Business Press, 1996, c1995
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注記
First published: London : Chapman & Hall, 1995
Includes bibliographical references (p. [263]-272) and indexes
内容説明・目次
内容説明
This book should be of interest to undergraduate and postgraduate students of hospitality and tourism; HND students of H academic libraries; practitioners planning to relocate in Europe; and international hotel schools outside the UK.
目次
Tourists, tourism and employment: defining the scope of the book. Tourism development and the nature of employment in Europe: an historical perspective. Character structure of the tourism industry in Europe and its impact on employment. The tourism labour market. Quality, service and the HR imperative in tourism. Multi-culturalism in the European tourism industry. The dark side of the coin. Education, training and development for European tourism. Planning European tourism's human resource needs. Human resources in context.
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