Best practices in customer service

著者
書誌事項

Best practices in customer service

edited by Ron Zemke and John A. Woods

HRD Press , AMACOM, 1999

1st AMACOM ed.

この図書・雑誌をさがす
注記

Includes bibliographical references

内容説明・目次

内容説明

"Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other companies deliver superior service? How do I build long-term relationships with customers? The litany of customer service questions goes on and on..."Best Practices in Customer Service" is a one-stop resource designed to help anyone involved in customer service answer these questions and more. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies. From classic issues like customer retention to contemporary concerns like providing customer service on the Internet, it helps readers: fully understand the connection between excellent customer service and organizational performance; deliver a higher level of customer service at a lower cost; and, develop a customer base that fuels growth and profitability".

「Nielsen BookData」 より

詳細情報
  • NII書誌ID(NCID)
    BA4556467X
  • ISBN
    • 0814470289
  • LCCN
    98031888
  • 出版国コード
    us
  • タイトル言語コード
    eng
  • 本文言語コード
    eng
  • 出版地
    Amherst, Mass.,New York, N.Y.
  • ページ数/冊数
    xvii, 414 p.
  • 大きさ
    28 cm.
  • 分類
  • 件名
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