Mastering counselling skills : information, help and advice in the caring services
著者
書誌事項
Mastering counselling skills : information, help and advice in the caring services
（Macmillan master series）
Macmillan, 2000
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注記
Includes index
内容説明・目次
内容説明
A practical book to support learning and application of communication and basic counselling skills in the wide range of services which offer information, guidance, support and advice. The content and approach are suitable for professionals within caring services, health, education and social welfare, in face to face interactions and in offering information and help over the telephone. The book enhances the value of even the shortest exchange on the telephone by showing how essential skills of attention, reflective listening and positive use of communication skills support a helping and respectful approach to clients.
目次
Essentials of Good Practice - Effective Communication - First Contact and Short Exchanges - Sharing Information and Offering Advice - Help over the Telephone - Helping Other People: A Positive Framework - Understanding and Extending the Perspective of Clients - Goal Setting and Action Planning - Helping Through Group Work - Running a Group - Specific Applications in Brief - Safe Practice for Yourself, Your Team and Your Clients - Appendix - Index
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