Managing by measuring : how to improve your organization's performance through effective benchmarking
著者
書誌事項
Managing by measuring : how to improve your organization's performance through effective benchmarking
AMACOM, c1999
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This text argues that companies get the results they're striving for not by dictating vague, lofty goals but by setting specific, measurable objectives. The book then sets out to try and explain how to do it, from identifying effective measures to choosing measurement instruments, to applying measurement systems to a company's day-to-day operations. It also features practical guidelines, charts and diagrams, analysis and measuring tools, and examples and case studies.
目次
- The measurements oriented corporation
- organizing to collect measures
- identifying effective measures
- measurement tools and techniques
- measuring and reporting internal performance
- customer satisfaction measurement
- benchmarking - measuring versus other companies
- institutionalizing and refining the measurements programme
- business process re-engineering
- using systems in a measurement programme.
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