Quality management handbook
著者
書誌事項
Quality management handbook
（Quality and reliability, 53）
Marcel Dekker, c1997
2nd ed., rev. and expanded
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注記
Includes bibliographies and index
内容説明・目次
内容説明
"Affords an advantageous understanding of contemporary management and total quality systems without excessive employment of advanced mathematics--directing managers in the implementation of the basic quality framework that will lead to improved production and increased profits through sound quality practices. Provides practical applications in a wide variety of industrial, financial, service, and administrative systems and shows how to prepare for quality audits, product meetings, and production discussions. Features 21 new chapters."
目次
"Management Quality Management, Philip B. Crosby Organization and Planning, Raymond J. Kimber Asset Management, Jay W. Leek Management Communication, Martin R. Smith Managing Quality Costs, John Jourdan Heldt Supplier Cost Recovery, Robert W. Grenier Managing ISO 9000, Norman G. Siefert ISO 9000---The Update, Charles A. Cianfrani and Joseph Tsiakals Project Management, John M. Aaron Marketing and Quality, George F. Kleitz The Malcolm Baldrige National Quality Award, Curt W. Reimann and Harry S. Hertz Electronic Product Design, Richard Y. Moss Product Package Design, Richard Y. Moss Pharmaceutical Product Quality Management, James Richard Santos Healthcare Quality Management, James Richard Santos Total Quality Assurance, Robert W. Grenier Error Cause Removal, David C. Crosby Techniques Reliability, Accessibility, and Maintainability, John Jourdan Heldt Supplier Surveillance, Ray A. Klotz Managing Color, C. S. McCamy Electronic Test Tactics and Techniques, Jon Turino Heat Treating, Dan D. Ashcraft Grinding Technology, K. Subramanian and Srihari Nandyal Foundry Technology, Paul J. Mikelonis Isolating the Key Variables, Robert W. Traver Geometric Dimensioning and Tolerancing, Lowell W. Foster Qualification Testing, Robert W. Vincent Tools Statistics Without Math, Eugene W. Ellis Pareto Charts and Histograms, John Jourdan Heldt Process Capability Studies, Mae-Goodwin Tarver Process Control, Charles A. Cianfrani Attributes Inspection, John Jourdan Heldt Variables Inspection, John Jourdan Heldt Statistical Sampling, John Jourdan Heldt Metrology, George O. Rice Dimensional Inspection Equipment, Ronald A. Lavoie Microstructural Analysis, James A. Nelson Automatic Test Equipment, William E. Land Testing Laboratories, Ray A. Klotz and John Jourdan Heldt Tensile Testing, Joseph J. Cieplak Hardness Testing, Anthony DeBellis Food Process Control, Ben A. Murray "
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