Computer telephony integration
Author(s)
Bibliographic Information
Computer telephony integration
（The Artech House telecommunication library）
Artech House, c1999
2nd ed
- : alk. pap.
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
This revised edition provides in-depth coverage of all of CTI, including technology, standards, applications, system engineering, industry structure, the market, and future developments. The book features expanded coverage of CTI and a wealth of new information on media processing, automation and messaging. It also encompasses network merging, particularly voice over the Internet protocol, as well as TAPI, TSAPI and JTAPI. Plus, new case studies show where and how computer telephone integration is used. The reader gets a detailed overview, including: the history of CTI and its rapid evolution during the 1990s; the underlying technologies of the CTI world; the ways telephony and computing can be linked; the abundance of integration applications; and all aspects of convergence - at the desktop, server and network levels.
Table of Contents
Integrating the Two Worlds -- Renting a Car. Collecting a Debt. What Is Computer Telephone Integration? The History of CTI. The Computer and Telephony Environment -- It's All Bits Anyway. The Telephony Environment. The Computing Environment. Trends in Telephony and Computing. Integration Technology -- Don't Mention Technology. Introducing Small CTI Technology. Integration Architecture. Proprietary CTI Protocols. Protocol Converters. The Role of Voice and Image Processing Systems -- What Are Voice Processing Systems? Voice Processing Technology. Fax and Image. Interworking. The Role of Voice and Image Processing Systems in CTI. Multimedia. Application Elements and Application Creation -- Generic Functions of CTI. Application Generation. How Do You Create CTI Applications? Applications and Case Studies -- Finding the Application. Application Integration Potential. Application Categories. General Applications. General Implementations. Case Studies. The Market -- How Many Fish in the Sea? Market Definition. Market Drivers. Market Inhibitors. CTI Benefit Analysis. CTI Market Quantification. Computer Telephone Integration System Engineering -- What Is System Engineering? Implementation. Performance Constraints. Management. The Regulatory Environment. Standards. A Computer-Integrated Future -- Review of CTI. The User's Eye View of CTI. The Basics of CTI. The Future of CTI.
by "Nielsen BookData"